Connected Canadians Free Technology Training and Support Sessions
Exciting news! In November 2024, MROO announced a new partnership with Connected Canadians to offer free online technology training for all MROO Members.
Connected Canadians is the country's largest digital inclusion charity that provides technology training and support to Canadian seniors, fostering digital literacy skills and reducing isolation and loneliness. Through partnerships with senior-serving organizations and technology companies, they provide one-on-one training, workshops, customized employee training and volunteering experiences. Founded in Ottawa in January 2018, Connected Canadians was created when its founders, after spending countless hours helping older adults with digital literacy, sought a more scalable and sustainable solution to expand their impact.
Toll-free at 1-877-304-5813 or by email at info@connectedcanadians.ca.
Getting Started
Contact Connected Canadians and say you are from MROO. Provide your MROO Membership number to access this free service. Meet in person (if possible) or connect via online video for your tech support. Sign up online today!
Contact Connected Canadians:
Toll-free at 1-877-304-5813 or by email at info@connectedcanadians.ca.
Be sure to let them know you are a MROO Member.
Connected Canadians Services
Connected Canadians uses a customized, person-centered approach to learning. Volunteers with a high comfort level in technology are paired with senior clients. Working together, one-on-one, clients’ various technology challenges are addressed.
One of the outreach coordinators will conduct an initial needs assessment to identify main gaps and goals.
After this, a client support specialist will work with the client to meet their short- and long-term technology learning goals. One-on-ones are normally about 60 mins in length.
Examples of topics covered include:
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Online banking and e-commerce activities
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Setting up and using email (including how to send photos)
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How to video chat (ex. FaceTime / Skype / Zoom)
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Communicating by text using your phone
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Facebook/YouTube basics
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How the Internet can help you cook
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Music and the Internet
Connected Canadians has trained and onboarded over 450 Technology Mentors, who have provided Vulnerable Sector Checks and who have been certified through their proprietary Digital Mentorship Certification.
Benefits to MROO Members
Need help using Facebook or Zoom? Want to set-up a new email address or learn to send photos with friends or family? Connected Canadians can help you.
- Free one-on-one tech support for MROO Members
- Sponsored workshop content is available online. You can register to receive more information here.
- Free online group workshops will also be offered exclusively for MROO Members.
Have questions?
Contact Connected Canadians: toll-free at 1-877-304-5813 or by email at info@connectedcanadians.ca.
What MROO Members Say of Their Connected Canadians Session
"Excellent experience! Patient, supportive, and very knowledgeable facilitator." — Rob
"Mentor was collaborative and the experience was positive. Thank you, Kaityln. Kaityln was a wonderful mentor and teacher." — Cheryl
